Terms of service

Shipping, Returns and Cancellations:

All orders will take 5-7 working days to be delivered depending on the pin code. For all orders delivery is free. 

We always ship the freshest roasted coffee available at the roastery. For best flavours, we recommend these coffees to be consumed within one month from the roasting date mentioned on your bags. Once you receive the coffee bags, either you can store in the reusable zipper bag sent by us or store in an air tight container away from direct light.

Cancellation Policy

Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.

Returns and Refund Policy

We are proud of the coffee we sell and hope that you like it as much as we do.  However, if you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 21 days of shipment on info@halflightcoffee.com for a replacement or 100% refund of the purchase price back to your account.  Please make sure to include:

  1. Your name and date of purchase
  2. The items you would like refunded
  3. The reason for the return (optional, but we’ve love to use your feedback to improve our products)

Please note:

  • All coffee packets should be returned back to us in case of refund. 
  • All brewing equipment can only be refunded if it is returned back to us in new and unused condition
  • Refunds are initiated within 3 days of notification.  The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank

 

Delayed Delivery Cancellation & Refund Policy

We use third-party courier partners and most orders across India are delivered within 5-7 working days, provided there are no unexpected delays. Please understand that as we have limited control over the package once it is shipped, we’re unable to cancel or refund the order before the mentioned timeline.

Note: This does not apply to failed / delayed deliveries with exceptions raised due to issues at the receiver’s end (for example: incorrect address, no response on the contact number, etc.).